Delivery coverage
We deliver to most UK mainland postcodes. Availability for specific delivery services, including chilled and frozen items, depends on your postcode. You will see the options available for your address during checkout.
We currently do not offer delivery to Northern Ireland or Scotland, and we do not offer international delivery.
Same-day delivery (selected Manchester areas)
We offer same-day delivery by GroFresh in selected areas of Manchester. The service is currently active in Middleton and Ashton-under-Lyne, and we are adding more areas over time.
Where same-day delivery is available for your address, it appears during checkout as a slot-based option. You can choose a specific same-day delivery time window when you book, and GroFresh delivers your order within that slot. If you do not see a same-day option at checkout, it is not yet available for your postcode.
Delivery timescales
Estimated delivery timescales are shown during checkout and in your order confirmation email. These are estimates and may vary based on stock availability, courier capacity, public holidays, and extreme weather.
We will notify you by email once your order is dispatched with any available tracking information.
- Standard delivery: 1–3 working days for most ambient items
- Same-day delivery: available in selected Manchester areas (currently Middleton and Ashton-under-Lyne) — book a time-window slot at checkout
- Express or next-day: available for eligible postcodes at checkout
- Chilled and frozen: dispatched on weekdays using temperature-controlled services — timescales shown at checkout
Delivery charges
Delivery charges depend on your order total, basket contents, postcode, and the service selected. The applicable charge is shown clearly at checkout before you complete your order.
Free delivery thresholds may apply to qualifying baskets. Promotional free delivery offers are subject to their own terms and may be withdrawn at any time.
Chilled and frozen items
Temperature-sensitive products are packed using specialist materials and dispatched on services designed to maintain the cold chain. We recommend ensuring someone is available to accept these deliveries on the first attempt.
If a chilled or frozen delivery is left in an unsafe location by the courier, please contact us immediately with photos. We cannot accept responsibility for condition issues caused by a courier leaving temperature-sensitive goods in an unsuitable place without instruction from you.
Where a delivery is attempted but cannot be completed because no one is available to receive it, we are not responsible for any deterioration of chilled or frozen items. If you will not be home, please nominate a safe place at checkout or arrange an alternative delivery option.
Safe place and delivery instructions
You can add a safe-place instruction during checkout. By doing so, you accept responsibility for any loss or damage that occurs after the parcel is left at the specified location.
We are not responsible for parcels lost or damaged after a safe-place delivery unless the courier failed to follow your instructions correctly.
Failed deliveries and redelivery
If your parcel cannot be delivered, the courier will typically leave a notification card or send an email or SMS. Most couriers will attempt redelivery, hold the parcel at a local depot, or offer a collection point.
If a delivery is attempted but cannot be completed because no one is available to receive it and you have not left safe-place or alternative instructions, responsibility for the order passes to you. In this situation we cannot refund or replace chilled or frozen items that deteriorate, and it is your responsibility to arrange a redelivery or collection. A redelivery charge may apply.
To avoid this, you can nominate a safe place or add delivery instructions when you book, so your order can be left securely if you are not in. A refund for affected items is only issued where a delivery could not be completed because of our error or a courier fault, or where items arrive damaged or expired (see our refund process).
Delayed or missing deliveries
If your estimated delivery date has passed and your order has not arrived, please check your tracking information first. If the parcel still cannot be located, contact us with your order number and we will investigate with the carrier.
For most ambient orders, please allow 2 additional working days after the estimated date before contacting us, as minor delays occasionally occur with couriers.
Ownership and risk
Ownership of goods passes to you when payment is complete and the goods have been delivered. Risk in the goods passes to you on delivery, or when a parcel is left at a safe place at your instruction.