GroFresh - Authentic Indian Groceries UK🚚 Free delivery over £40⚡ Same-day delivery across Manchester📦 UK-wide delivery⭐ Trusted by Indian families across the UK

Customer Service

Support options for delivery, refunds, and order care.

Start here if you need help after checkout. You can track an order, read FAQs, or contact the GroFresh support team. Refund requests for damaged or expired-on-arrival items are handled via email — see the FAQ for the full process.

UK-wide online grocery deliveryLast updated 14 May 2026

Delivery tracker

Check the latest fulfilment and dispatch status for a recent order.

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Delivery policy

Coverage, timescales, frozen item rules, and what happens if you miss a delivery.

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FAQs

Quick answers on delivery, allergens, payments, cancellations, and accounts.

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Complaints

Raise a formal complaint and find out what to expect from our investigation.

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Contact the team

Reach support by phone or email for urgent delivery or order issues.

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Quick answers

Common support questions

We deliver to most UK postcodes. Availability can vary for remote areas and for chilled or frozen products, so the final options are confirmed at checkout based on your delivery address.